Privacy Policy

Solis Films LLC, doing business as GlassFire (“GlassFire,” “we,” “us,” or “our”), operates glassfire.co and related services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.

Information we collect

Information you provide directly: when you contact us, request a quote, book a studio or gear rental, subscribe to communications, or opt in to text messages, we may collect your name, email address, phone number, company, project details, and any other information you choose to share.

Information collected automatically: when you visit our website, we and our analytics providers may collect standard technical data such as IP address, browser type, device type, pages viewed, referring URLs, and interaction data, using cookies and similar technologies. We use Google Analytics to understand how our site is used.

How we use information

We use the information we collect to respond to inquiries and quote requests, plan and deliver production services, schedule and manage bookings, send service-related communications, send marketing communications you have opted in to, improve our website and services, and comply with legal obligations.

No sale or sharing of personal information

We do not sell, rent, or share consumer personal information, including phone numbers and SMS opt-in data, with third parties or affiliates for their marketing or lead generation purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile opt-in information, including phone numbers and SMS consent, will not be shared with third parties for marketing purposes. We use it only to send the messages you asked for.

We may share information only with service providers who process data on our behalf (for example, hosting, email delivery, SMS delivery, analytics, and payment processing), and only as needed to perform those services. These providers are not permitted to use your information for their own marketing.

We may also disclose information when required by law, to protect our rights or the safety of others, or in connection with a merger, acquisition, or sale of assets, in which case this policy will continue to apply to your information.

SMS / text messaging

If you opt in to receive text messages from GlassFire, we will send messages related to your inquiry, project, booking, or account, and, where you have consented, occasional updates about our services. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services.

You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at hello@glassfire.co. Carriers are not liable for delayed or undelivered messages.

Cookies and analytics

We use cookies and similar technologies to operate the site, remember preferences, and measure traffic. You can control cookies through your browser settings. Disabling cookies may affect some site features.

Data retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, to provide services, to comply with legal, accounting, and insurance requirements, and to resolve disputes. Project files and deliverables may be retained as part of our production records.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices and rights

You may request access to, correction of, or deletion of your personal information, or ask us to stop sending marketing communications, by contacting us at hello@glassfire.co. Depending on where you live, you may have additional rights under applicable privacy laws, and we will honor those rights as required.

Children

Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact us

Solis Films LLC d/b/a GlassFire, 8831 Westgate Park Dr, Suite 102, Raleigh, NC 27617. Email: hello@glassfire.co. Phone: 919.867.4547.